Your Practice has a safety culture that means that patient safety is at the forefront safety is at the forefront of everyone's minds not only when delivering healthcare but also when setting objectives, developing procedures, purchasing new products and equipment. It is also a culture that is open and fair, where staff can discuss the challenges that face them at work for the best interests of the patients.
The practice uses the CODE infection prevention kit for the control and prevention of cross infection. To achieve this we follow the latest Prevention Infection guidelines from the Department of Health in England and Wales.
All dental instruments are either single use or sterilised after use.
Work areas, the dental chair chair and handles are decontaminated in between patients.
All staff maintain staff a high standard of personal hygiene including clinical clothing and the restricted wearing of jewellery.
Staff who may have a blood borne infection have an Occupational Health examination and take expert advice from their role in treating patients.
Practice water is monitored for quality and dental unit water lines are maintained.
Waste is handled according to current regulations and disposed of with appropriate carriers.
We run a clinical governance system which uses integrated risk management to identify, assess, analyse and manage all risks and incidents. The goal is continuous improvement in our care and service to you. The Registered Manager has overall responsibility at the Practice. The Team is supported through regular meetings, staff training, personal development and regular appraisals. Your Practice always welcomes questions, comments and suggestions from patients.
Please contact the Practice Manager if you have any questions or concerns.
Should you wish to contact the General dental Council,
their website is : www.gdc-uk.org
If you have a complaint or concern about the service you have received from the dentists or any of the staff working in this practice, please let us know. We operate a complaints procedure as part of our practice quality programme.